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Who is Kelly and Associates and why am I getting mail from them?

Kelly and Associates is the go-between for FAES and CareFirst BCBS. They will send members notices for billing, COBRA, new info or changes that occur with the FAES insurance program.

  • Kelly and Associates call center number is 1-800-733-8166 or email info@kaig.com. For payment issues please call 1-888-708-7192
    • Please call them to address CareFirst BC/BS benefits information
    • Please call them to request new card(s) and/or replacement card(s)
    • Please call them to address prescription, vision, and doctor issues
    • Please call them to address general claim issues
    • Please call them to address payment issues